Terms & Conditions
Bookings Terms & Conditions
1. LEGAL CAPACITY
In many instances when you are purchasing a travel service from us, we are acting as a disclosed agent for third party suppliers, such as a tour operator, airline, hotel, etc. The contract for the service is between you and the third party supplier, and will usually involve your being required to accept additional terms and conditions with the relevant third party supplier. A copy of any third party supplier’s terms and conditions are available on request. When we deal with you as a supplier’s agent, we have no contractual liability for the services, which you have purchased.
Please refer to the paragraphs below which explain how and on what terms, bookings through us are processed, charged or altered. It also contains other relevant information.
As we are acting only as your booking agent we have no liability for any of the accommodation, transfer or flight arrangements and in particular any liability for any illness, personal injury, death or loss of any kind. Any claim for damages for injury, illness or death arising from your holiday, must be brought against the relevant supplier. Where your accommodation and transfers are concerned this will be under the jurisdiction of the law of the country in which these are based.
You hereby confirm and represent that you are eighteen years or over. References to “You” mean you and all persons named in a booking on whose behalf you have been authorised to act. Your contract shall arise when you ask for your booking to be confirmed and supply us with payment by credit or debit card.
2. DATA PROTECTION
The information (including personal information such as special needs, dietary or religious requirements) which you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements, such as public authorities, customs or immigration if required by them, or as required by law. Your information may also be passed on to security or credit checking companies. The PNR will be retained for at least three years and six months and may be shared with other authorities. Further information can be obtained from us or your airline. In addition to the US a number of other countries including Japan require that this information will provided to its Customs and Border Protection Authorities for the purposes of preventing and combating terrorism and other transnational serious crimes. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may be unable to proceed with your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
3. DEPOSITS & PRICING
Unless otherwise stated all deposits are non-refundable. Prices displayed on our website and brochure are stated in Euro and are calculated against suppliers costs (transport, accommodation and exchange rates etc.) at the time of publication. If any of these vary, the cost of the holiday may increase or decrease accordingly. In the event of a change to the price of a service, it will only apply to the quoted price and will not affect previously confirmed bookings ( bookings wherein a deposit has been taken or has been paid in full ). Certain trips are subject to an airport tax of €38 per person and is paid at time of booking. A price supplement may be applied in cases where accommodation has not been filled to it maximum occupancy. We reserve the right to alter our prices, correct pricing will be confirmed at time of booking.
All holidays displayed on this website are fully protected and bonded (TA0535 GoHop Group). Package holidays are protected under the Tour Operator’s own C.A.R licence. We act as agents for licensed tour operators.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you are required to pay the full balance 10 weeks prior to the booking departure date. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Bookings made within 10 weeks of departure must be paid in full. To defray the substantial fees and administration costs we incur when processing credit cards please note that an administration fee of 2.5% applies to each booking paid for by Credit Card. There is no charge for payments made using Debit Card.
6. CANCELLATION and AMENDMENT
A cancellation or amendment shall only be effective upon receipt of same in writing from you and will be subject to our suppliers cancellation service charge or amendment service charge. Full details of each supplier's charges can be given on request.
We cannot recommend strongly enough the importance of taking out adequate travel insurance. Many suppliers require you to take out travel insurance as a condition of booking with them to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and ensure the level of cover is adequate for your specific needs and that all relevant information has been provided by you (e.g. pre-existing medical conditions of all those on whose health your travel arrangements depend). If you do not disclose relevant information your insurance may not be effective. Insurance offered by VisitSanta.ie includes a 14 day cooling off period. Please ensure your travel insurance has adequate cover for your trip, including cover for any activities or motorised sports and winter sports cover.
8. DELIVERY OF TRAVEL DOCUMENTS
All documents will be sent to you by ordinary post or by email. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means which will incur an additional charge, details of which are available on request.
9. PASSPORTS, VISAS AND HEALTH
We can provide general information about the passport, visa and health requirements for your trip, upon request. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. All passengers including children under the age of 16 require individual passports. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. You should check with your own doctor for your specific health circumstances. For European holidays, you will need a European Health Insurance Card (EHIC) to receive health care that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost and you should obtain one prior to departure. You can obtain an EHIC card online at www.ehic.ie.The EHIC card will enable you to receive medical assistance in an EU country but is not an alternative to travel insurance which we strongly recommend you obtain as soon as you make a booking.
It is your responsibility to ensure that all your travel, passport, visa and insurance documents are in order and to present yourself at your point of departure in plenty of time for check in. It may be necessary to reconfirm any return flights with the airline prior to the departure of your flight. You should take a note of any reference number or contact name when re-confirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Any dissatisfaction regarding your travel or holiday arrangements must be reported to the principal or their local supplier or agent immediately. This gives our suppliers the time to resolve matters to your satisfaction on site. In the unlikely event that no solution is found, you must communicate your dissatisfaction to us within 28 days of your return from holiday – complaints received outside of this period cannot be entertained.
12. IDENTITY OF CARRIERS
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight; if there are any changes to the operating air carrier(s) we are obliged to inform you of these as soon as possible. If we don’t know the identity of the operating carrier(s) when you are booking, we must inform you when it is known. In all cases, we are obliged to inform you of the identity of the operating air carrier at check-in or boarding, where no check-in is required for a connecting flight. In accordance with EU Dir No.2111/2005, we are required to bring to your attention the existence of a ‘Community Blacklist’, which contains details of air carriers that are subject to an operating ban within the EU Community. Please visit the link below for more information: http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm
Occasionally, a supplier may have to make changes to your booking and they reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. Suppliers also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, they may have to cancel it. However, a supplier should not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of a Force Majeure Event or failure by you to pay the final balance. In the unlikely event that a supplier is required to cancel, we can offer you a full refund or where possible an alternative trip.
15. NO SNOW
Most of the activities included in our Lapland program depend for their successful accomplishment on adequate snow conditions both prior to and during operation.We are not responsible for weather conditions. Air temperatures, sea state, cloud cover, rainfall and terrain conditions are just some of the factors that can affect the operation of excursions, visibility of natural phenomena and sightings of wildlife. Tour dates are operated in good faith based on our experience and that of our suppliers. However our suppliers may have to change itineraries or cancel excursions at any time prior to the departure or or during a tour. If they do so it with your best interest in mind and we / they cannot accept liability for compensation in respect of such changes or cancellations due to weather conditions.
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